Company Terms and Conditions

Delivery Procedure

  • All orders MUST be paid for in full prior to release.
  • Shipping of all orders will be by our courier service each of which will require a signature upon receipt.
  • If you are not able to sign for delivery we welcome you to provide an alternative delivery address where there will be somebody available to sign for delivery. Please know that re-delivery fees may be charged if no one is able to sign on delivery.
  • Alternatively you may nominate somewhere safe for the courier to leave your parcel. To do so please select the authority to leave box and list the details of the location for your driver. By selecting this method we can’t provide any guarantee for delivery.
  • Please note that courier delivery services are normally only available Monday to Friday inclusive, between the hours of 9am and 5pm.
  • Please note that heavy orders may incur additional delivery charges.
  • During the lead up to, and after holiday periods parcel delivery may slow down or be delayed, so please bear this in mind if you are placing an order just before Christmas, or near to a public Holiday (please note: we are closed from Christmas and reopen New Year). Orders placed during this period will not be dispatched until after the first working day, following the finish of a holiday period.

 

Freight Charges

  • All orders will be charged a flat rate of $20.00 (Excluding W.A, S.A & N.T which are $25.00) signature is required. For professional orders charges may vary.

 

Refunds

  • Once your goods have been signed for they are considered received. If you have any concerns or discrepancies with your order please advise us in writing to info [at] evetaylor.com.au within 48 hours of receipt of goods .
  • We don’t offer refunds only exchange for goods less an administration charge
  • Product refunds or returns will be confirmed by the discretion of management.
  • In the event of a product price being posted wrongly, order will be cancelled and a full refund offered.